How to report a bug or contact support

If something is broken, confusing, or just not behaving the way you expect, you can reach a real person by email: bugs, license trouble, payments, cancellations, and questions the Help Center doesn't answer.

Email [email protected], or use the contact form. Legal notices and formal grievances go to [email protected].

Reporting a bug

The more of the picture you give us up front, the faster we can help. For a bug report, include:

• App version — open Settings → System Information / About and copy the version number.
• Your Windows version — Windows 10 or 11, and the build if you have it.
• Exact steps to reproduce — what you clicked, in order, and what happened versus what you expected.
• The log — the Guardian or Optimize log covering when the problem happened.
• Screenshots — of the error, the screen, or the unexpected behavior.

Where the logs and app data live

App data and logs sit under %LOCALAPPDATA%\BRUTAL\ in your Windows user profile. Paste that path into the File Explorer address bar to open it. Useful files there include:

License or payment issues

For anything involving your license or a payment, include these so we can find your account without back-and-forth:

• Your license key (the found_, gift_, sub_, or free_ key).
• Your Razorpay payment ID, if it's a paid-key or refund question.
• The email you registered or paid with.

If you've lost your key, try the self-serve path first: the account portal recovers any license tied to your email. See lost license key for the full walkthrough. To cancel, email us from your account email or reply to any renewal reminder; for a refund, email us with your key and payment ID — details are in refunds and cancellation.

What to expect

We're a small team and we read every message. There is no guaranteed response time, but a clear report with the details above gets a real answer rather than a request for more information. Payments and renewals run through Razorpay, and refund and cancellation requests are handled by email: to cancel, email us from your account email or reply to any renewal reminder we send.

FAQ

Is there a phone number or live chat?
No. Email is how you reach us: [email protected], or the contact form.

How do I find my app version?
Open Settings → System Information / About — the version is shown there.

Do you need my whole log file?
The relevant part is enough. guardian_log.txt under %LOCALAPPDATA%\BRUTAL\ covers most issues; attach it or paste the lines around when the problem happened.