If something is broken, confusing, or just not behaving the way you expect, you can reach a real person by email: bugs, license trouble, payments, cancellations, and questions the Help Center doesn't answer.
Email [email protected], or use the contact form. Legal notices and formal grievances go to [email protected].
The more of the picture you give us up front, the faster we can help. For a bug report, include:
App data and logs sit under %LOCALAPPDATA%\BRUTAL\ in your Windows user profile. Paste that path into the File Explorer address bar to open it. Useful files there include:
| What | Where |
|---|---|
| Guardian log | %LOCALAPPDATA%\BRUTAL\guardian_log.txt |
| Per-module Undo backups | %ProgramData%\BRUTAL Optimizer\Backups\ (admin-only) |
| Benchmark results | %LOCALAPPDATA%\BRUTAL\benchmarks\ |
| Driver scan cache | %LOCALAPPDATA%\BRUTAL\drivers\ |
For anything involving your license or a payment, include these so we can find your account without back-and-forth:
found_, gift_, sub_, or free_ key).If you've lost your key, try the self-serve path first: the account portal recovers any license tied to your email. See lost license key for the full walkthrough. To cancel, email us from your account email or reply to any renewal reminder; for a refund, email us with your key and payment ID — details are in refunds and cancellation.
We're a small team and we read every message. There is no guaranteed response time, but a clear report with the details above gets a real answer rather than a request for more information. Payments and renewals run through Razorpay, and refund and cancellation requests are handled by email: to cancel, email us from your account email or reply to any renewal reminder we send.
Is there a phone number or live chat?
No. Email is how you reach us: [email protected], or the contact form.
How do I find my app version?
Open Settings → System Information / About — the version is shown there.
Do you need my whole log file?
The relevant part is enough. guardian_log.txt under %LOCALAPPDATA%\BRUTAL\ covers most issues; attach it or paste the lines around when the problem happened.
Is there a phone number or live chat?
No. Email is how you reach us: [email protected], or the contact form at brutaloptimizer.com/contact. Legal notices and formal grievances go to [email protected].
What should I include in a bug report?
Your app version (Settings → System Information / About), your Windows version, the exact steps to reproduce, the Guardian or Optimize log, and screenshots. Logs live under %LOCALAPPDATA%\BRUTAL\ (for example guardian_log.txt).
What do I send for a license or payment problem?
Include your license key, your Razorpay payment ID, and the email you registered or paid with. If you only lost the key, try the account portal at brutaloptimizer.com/account first.