Refund & Cancellation Policy

Effective 25 September 2026; this replaces the version effective 28 July 2026. What changed: a new section on how your purchase is delivered (section 1a), cancellation by email to support or by replying to any renewal reminder (section 2), how to move your licence to a new PC (section 6), and gift, giveaway and promotional keys are described as issued by us rather than sold. The Founding-member renewal price no longer appears because it is no longer offered; founder keys already issued keep working for the term they carry, and the Terms of Service say when that change takes effect. This policy is issued by ARHAS INDIA (OPC) PRIVATE LIMITED (CIN: U62013TS2026OPC220112), a One Person Company incorporated under the Companies Act 2013, registered office at Hyderabad, India ("we", "us", "the Company"). It covers paid purchases of BRUTAL Optimizer for Windows (Pro and Ultra tiers) sold through our website checkout powered by Razorpay.

Purchases made inside the BRUTAL Optimizer Android app, once it is available on Google Play, are not covered by this policy. Ultra is sold there through Google Play Billing, so Google is the merchant of record: refunds and cancellations for those purchases follow Google Play's own process — request one from your Google Play order history. What we add on top of Google's process — including our 7-day first-purchase refund, which we issue through Google Play ourselves — is set out in the Refund & Cancellation Policy for Android. The same Ultra subscription bought on the desktop is covered here in full. It should be read together with our Terms of Service. Contact for anything in this policy: support@brutaloptimizer.com (formal grievances go to the Grievance Officer in section 11).

1. What you can buy from us

Product	What it is	Billing
BRUTAL Optimizer Pro	Annual subscription (₹499/yr)	Yearly
BRUTAL Optimizer Ultra	Everything in Pro plus Smart Route (₹899/yr)	Yearly
Gift, giveaway and legacy promotional keys	Keys we issue directly (gift_, found_ and similar) — issued by us, not sold	See section 6

BRUTAL Optimizer Ultra bought inside the Android app, once it is available, is sold by Google Play, not through this checkout — see section 12.

On this website and in BRUTAL Optimizer for Windows, prices are shown in your display currency, but checkout is always in Indian Rupees (INR) through Razorpay. The INR amount at checkout is the amount you pay; your bank's currency conversion and any bank fees are between you and your bank.

1a. Shipping & delivery (digital goods)

Everything we sell is digital, so nothing physical is shipped and there is no shipping charge.

• Your licence is delivered by email. After a successful payment we email your licence to the address you gave at checkout, normally within a few minutes. The email tells you what you bought and until when it runs.
• It appears in the app when you sign in with that email. Your plan is tied to that address, so signing in to BRUTAL Optimizer for Windows with it unlocks your plan on your PC — you do not need to type a key.
• The app itself is a download. Download BRUTAL Optimizer for Windows any time from brutaloptimizer.com/download; the same installer serves the Free, Pro and Ultra tiers.
• If it doesn't arrive. Check your spam or promotions folder first, and try signing in to the app with the address you paid with. If your plan still isn't there within 24 hours of payment, email support@brutaloptimizer.com (or use our contact form) with the Razorpay payment ID from your receipt, and we will get your licence to you.

2. Renewals and how to cancel

Pro and Ultra are yearly subscriptions that renew automatically until you cancel. We don't do silent auto-charges — a reminder email goes out before every renewal (30, 7 and 1 days before your term ends).

• How renewal works: your subscription (billed through Razorpay) renews at the end of each billing period, and each renewal is charged at your plan's price at the time it renews. We email you reminders before your term ends.
• How to cancel: email support@brutaloptimizer.com from your account email, or simply reply to any renewal reminder we send — either one is enough, and we confirm the cancellation by email. If your payment emails from Razorpay include a subscription-management link, you can use that too. Cancelling stops future charges; you keep the paid features until the end of the period you already paid for.
• Keys that were never a subscription — gift keys and grandfathered founder keys — have nothing to cancel; they run for the term they were issued with.
• What happens when a subscription ends: the app drops to the Free tier and keeps working. Every optimization you applied stays exactly as it was, and per-module undo still works. There is a 14-day grace window after expiry before the drop happens. No lockout, no data hostage.

3. Refunds — first purchase

• How to ask: email support@brutaloptimizer.com from the email your key or account is bound to, with your payment reference (the Razorpay payment ID from your receipt) or your license key.
• How it's paid: to your original payment method, processed through Razorpay. We initiate the refund within 7 business days of approving it; how long it takes to reach your account after that depends on your bank or card network (typically 5–10 business days). Refunds are of the INR amount charged at checkout; currency-conversion differences and bank fees on either leg are between you and your bank.
• What happens to the license: a refunded key is deactivated and the app returns to the Free tier. Nothing on your PC is reverted — your applied settings and per-module undo remain yours.
• Fair use: the 7-day refund is for a genuine first try of the product, once per person. As an anti-abuse measure we treat purchases made with the same payment method, email, or machine as the same person. Buying, refunding, and re-buying to chain free periods isn't covered.

4. Refunds — renewals

• Renewal charges are not refundable if you cancel after the renewal has been processed, except as described below or where the law requires otherwise. This is why we send reminder emails before every renewal — cancel before the renewal date and you're never charged.
• Accidental-renewal grace: if you're charged a renewal you didn't want, contact us within 7 days of the renewal charge and we will refund it and cancel the subscription.
• If we didn't remind you, the rule doesn't apply: if a renewal was charged without the prior reminder we promise here, that renewal is refundable on request.
• Earlier BRUTAL Optimizer for Android purchases (sold as "Truepath"): the Android app was named Truepath until 2 August 2026 — if you bought under that name, this is your policy and nothing about your purchase changed. Purchases made before 28 July 2026 were sold under terms that said "email us within 7 days of a charge and we'll sort it out". For those purchases — including renewals under the same subscription — we honour that promise: email us within 7 days of any charge and we will.
• Beyond these windows, refunds of renewals are at our discretion, but your statutory rights (section 10) are never affected.

5. If the product genuinely doesn't work

Separately from the windows above — you paid for something that works, so:

• Broken from the start: if a paid feature was defective on your system from purchase and our support can't fix it within 14 days of your report, we refund the full amount of that purchase.
• Breaks mid-term: if a paid feature that worked stops working on your system and we can't fix it within 14 days of your report, we refund the unused portion of your term, counted from the date you reported it.

6. Gift, giveaway and promotional keys

• "Lifetime" means the lifetime of the product, not yours. A lifetime key stays valid for as long as the relevant product is commercially offered and supported by us. If we discontinue the product (see section 9), lifetime keys end with it.
• Keys are non-transferable, bound to the email that claimed or bought them, and activate on one machine (one device seat for BRUTAL Optimizer for Android). Moving to a new PC: for the desktop app you can do it yourself up to twice in any rolling 90-day period (an email-verified unbind from your account page); beyond that, email support@brutaloptimizer.com and we help with genuine hardware changes. In BRUTAL Optimizer for Android, once it is available, it's self-serve: sign in on your new device and it takes over your seat (your old device drops off). Neither is a resale channel.
• Gift, giveaway and legacy promotional keys are issued by us, not sold (giveaway one-year keys, gift keys, and legacy promotional keys): nothing was paid, so there is nothing to refund. They carry the same feature access but no monetary value.

7. Free tier and ads

• The Free tiers of BRUTAL Optimizer for Windows and BRUTAL Optimizer for Android (once it is available) involve no payment, so no refunds arise from using them.
• Watching an ad is not a purchase. Where BRUTAL Optimizer for Android's free tier offers ad-supported routing, you pay nothing when you watch a rewarded ad, so no refund arises from ads or missed rewards — including an ad that fails to load or a reward that doesn't register (contact support and we'll fix the reward, but there's no money to return). This doesn't limit any other rights you may have.

8. Chargebacks

• Please talk to us before disputing a charge with your bank. Our refund process (sections 3–5) is faster than a chargeback, and your license isn't suspended while we process a refund request.
• While a dispute is open we pause new activations and machine moves on the key attached to that payment; your existing install keeps working — a dispute is not proof of anything. If the payment is actually reversed, the paid term it bought ends. We respond to disputes with our transaction records.
• A chargeback filed on a genuine, correctly-delivered purchase, without contacting us first, may lead us to decline future purchases from the same account. We will never use this against a legitimate dispute of an unauthorized or erroneous charge.

9. If we change or discontinue something

Our Terms let us modify or discontinue features, including safety kill-switches and changes to the BRUTAL Optimizer relay fleet or game catalog. If we permanently discontinue a paid product or a headline paid feature you actively use, we will refund the pro-rata unused portion of any active paid term. Temporary maintenance, temporary kill-switch pauses, or replacing a feature with a substantially equivalent one are not discontinuation. One carve-in: if a game title is permanently removed from the BRUTAL Optimizer for Android routing catalog (not a temporary safety pause) and it was your primary or only routed game, we offer a pro-rata refund of the unused term on request.

10. Your statutory rights

Nothing in this policy limits or excludes any right you have under Indian law, including the Consumer Protection Act 2019 and the Consumer Protection (E-Commerce) Rules 2020, or any other right that cannot be waived. Where this policy gives you less than the law does, the law wins.

11. Grievance redressal

• We acknowledge every consumer grievance within 48 hours of receiving it.
• We resolve it within 30 days of the date of receipt of the complaint, or sooner where the applicable rules require it.
• These timelines follow Rule 4(5) of the Consumer Protection (E-Commerce) Rules 2020.

12. Purchases made through Google Play

Once BRUTAL Optimizer for Android is available on Google Play, Ultra for Android is sold only inside the Android app, through Google Play Billing. Google processes that payment and is the merchant of record, so cancelling or refunding it goes through Google Play under Google Play's refund policies; our own Android refund commitments are in the Refund & Cancellation Policy for Android. This policy covers purchases made through our own website checkout. An Ultra subscription bought here will also unlock Ultra in BRUTAL Optimizer for Android, once it is available on Google Play, when you sign in with the same email — and it stays covered by this policy.

13. Changes to this policy

If we change this policy materially, we'll update this page and its effective date. The policy in force at the time of your purchase applies to that purchase.

14. Contact

Refunds, cancellations, delivery and questions: support@brutaloptimizer.com, or our contact form. Include your payment reference or license key so we can find you fast. Formal grievances go to the Grievance Officer in section 11.