Effective 24 September 2026. This policy is issued by ARHAS INDIA (OPC) PRIVATE LIMITED ("we", "us") and is part of our Terms of Service for Android, which incorporate it by reference. It restates the refund commitments those terms already make; it does not add conditions to them.
1. What this policy covers
Purchases made inside BRUTAL Optimizer for Android through Google Play. Google Play processes the payment and is the merchant of record, so a refund is paid back through Google Play to the payment method you used there.
An Ultra subscription bought for BRUTAL Optimizer for Windows is refunded under the policy published with that purchase; its receipt email has the details.
2. Cancelling
- Cancel in Google Play, where the subscription lives: Google's steps for cancelling a subscription.
- You keep Ultra until the end of the period you already paid for. Cancelling stops the next renewal.
- Deleting the app, or deleting your BRUTAL Optimizer account, does not cancel a Google Play subscription. Cancel it in Google Play as well.
3. Refunds from Google
You can ask Google Play for a refund directly, under Google's own rules: Google's refund process. The promises below are ours and apply whatever Google decides.
4. Our 7-day refund on your first purchase
On your first paid purchase you can get a full refund for any reason within 7 days of the charge — no interrogation, once per person. Email support@brutaloptimizer.com from your account email with your Google Play order number (it starts with GPA. and is on Google's receipt email), and we issue the refund through Google Play.
5. Accidental renewals
If a renewal catches you by surprise, email us within 7 days of the renewal charge and we will refund it and cancel the subscription.
6. If it doesn't work
- Broken from the start: if a paid feature doesn't work on your phone from purchase and our support can't fix it within 14 days of your report, we refund the full purchase.
- Stops working mid-term: if a paid feature that worked stops working and we can't fix it within 14 days of your report, we refund the unused part of your term, counted from the day you reported it.
7. If we discontinue something
- If we discontinue Ultra while you have paid time remaining, we refund the unused portion.
- If routing for a game is permanently removed (not a temporary safety pause) and it was your account's main routed game, we offer a pro-rata refund of the remaining paid period on request. Temporary and safety pauses are part of operating the service and are not refunded.
8. The free plan and ads
The free plan involves no payment, so there is nothing to refund. Watching an ad is not a purchase: if an ad fails to load or a reward doesn't register, contact support and we'll fix the reward, but there is no money to return.
9. Chargebacks and your rights
A dispute about a Google Play charge goes through Google; writing to us first is usually the fastest way to a refund. Nothing in this policy limits your rights under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other right under Indian law that cannot be waived. Where this policy gives you less than the law does, the law wins.
10. Grievance Officer
Grievance Officer: Arafath Hashmi, Director, ARHAS INDIA (OPC) PRIVATE LIMITED
Address: SY No. 4A & 4/AA, Peeramcheru, Golconda, Hyderabad 500008, Telangana, India
Email: legal@brutaloptimizer.com (subject line "Grievance")
Timelines: we acknowledge grievances within 48 hours and resolve them within 30 days of receipt, or sooner where the applicable rules require it.
11. Contact
Refunds and cancellations: support@brutaloptimizer.com. Include your Google Play order number so we can find your purchase quickly.