You just paid and the app still shows Free. Take a breath: in almost every case the payment went through fine and one step is simply missing or hasn't caught up yet. Here is how to sort it out, calmly.
Payment succeeded but I'm still on Free
Your Pro or Ultra plan is tied to the email you paid with, and the app picks it up when you sign in with that email:
- Paste the key from your purchase email. Open License, paste the key and press Activate, and your plan appears straight away. If you already signed in to the app with the email you paid with, you don't need the key: the plan is tied to that email. If the License page won't take a key that starts with free_, sign in with the email you paid with instead.
- Already signed in with that email? Close the app completely (right-click the tray icon near the clock and choose Exit) and open it again. It re-checks your license when it starts.
- Signed in with a different email? On the License page (Account → License), click Remove License, then close and reopen the app and sign in with the email you paid with.
- Give it a few minutes. After a successful Razorpay payment we email your license to the address you paid with, normally within a few minutes. Look in your spam or junk folder too.
Have a founder, gift or subscription key (
found_,
gift_ or
sub_)? You can also paste it on the License page; see
Activating Pro or Ultra. If the License page says
Invalid format for a key that starts with
free_, sign in with your email instead.
A paid plan works on one PC at a time. If you moved to a different PC after buying, release the old one first: sign in at
brutaloptimizer.com/account and press
Unbind this PC, then sign in on the new PC.
Other checkout problems
- Payment failed or was declined. Nothing is activated and you should not be charged. Try again from the pricing page. If your bank declined it, that is between your card or bank and Razorpay — retry or use a different method.
- You think you were charged twice. Do not pay a third time. Email us (details below) with both payment IDs and we will look into it.
- The checkout page errored. Close it and start again from the pricing page. If a charge actually went through despite the error, your key will still be emailed to the address you used.
Payments and renewals run entirely through Razorpay — we never see or store your card details.
Still stuck? Email us
If your plan still isn't there within 24 hours of paying, or you think you were charged twice, email [email protected] (or use the contact form) and include:
- Your Razorpay payment ID
- The email address you used at checkout
- Your license key, if you have it
Related: Activating Pro or Ultra, Your account online, and Refunds and cancellation.
FAQ
I paid but never got my key. Where is it?
It is emailed to the address you paid with, normally within a few minutes; check spam or junk too. You don’t need the key to unlock your plan: sign in to the app with the email you paid with and your plan appears. You can also see your key by signing in at brutaloptimizer.com/account. If your plan still isn’t there within 24 hours, email [email protected] with your Razorpay payment ID and purchase email.
I entered my key but the app is still on Free.
Sign in to the app with the email you paid with instead; your plan appears automatically. If the License page says Invalid format for a key that starts with free_, that is why. If the app says the key is already active on another device, release that PC with Unbind this PC at brutaloptimizer.com/account first.
I was charged twice. What do I do?
Don’t pay again. Email [email protected] with both Razorpay payment IDs and the email you used, and we’ll look into it.